Level 3 Promote Communication in Health and Social Care Settings

This Level 3 course is openly available to everyone, whether you are in the UK or outside the UK.

There are no geographical restrictions, and no eligibility criteria. Anyone can enrol and study this course with Courses For Jobs Ltd.

The Level 3 is delivered online by Courses For Jobs Ltd within our secure password-protected LMS (Learning Management System).

All the learner needs to undertake this course is a functioning email address so that their login details can be emailed to the learner.

Special Notes regarding this Level 3 Promote Communication in Care Settings course Fee:

The fee stated on this site is the full fee we charge for the course.

The course fee paid here for the Level 3 Promote Communication in Care Settings course covers all the learning, assessments, including unlimited retakes of assessments, and certificate of achievement on completion. There are no additional fees.

Steps to purchase this course for yourself or for someone else

• Click on Add to basket.
• On checkout, you will add the student's name and student's email address.
• Once you complete the payment, Reed will email Courses For Jobs Ltd with the student's details you entered.
• Within 48 hours, Courses For Jobs Ltd will email the student with their login details.
• The students then logs into our LMS (Learning Management System) and gains access to the course.
• If you make a mistake when entering the student's email address, then you must email us on our email address notified to you on the Reed notification sent to you.
• For legal reasons we do not discuss any student issues by phone as we cannot verify who is calling, therefore you must email us.

Course Summary of Level 3 Promote Communication in Care Settings

The ability to communicate in different care setting situations is important in
ensuring that the needs, wishes and preferences of individuals are met. Whether in
formal or informal situations, good communication skills are important in promoting
high-quality professional practice; they are an essential part of supporting people in
your care.

In this course, you will learn about the types of contact and communication that care
workers use in practice, and how to identify the best way to communicate with
individuals to ensure that their needs, wishes and preferences are met.

You will explore the types of barriers that can exist in communicating messages and
information and how these barriers may be overcome in a positive, fair way.

You will learn about the different forms of support available to help professionals in supporting communications, and the importance of following procedures for handling and sharing confidential information.

You will be able to understand the communication skills needed to support individuals in meeting their communication and language needs, wishes and preferences and, at the same time, promote quality, inclusion and equal opportunities

Course Content of Level 3 Promote Communication in Care Settings

What you will learn

Why effective communication is important in the work setting

• different reasons people communicate in health and social care settings
• how communication affects relationships in the work setting
• ways to manage challenging situations

Meeting the communication and language needs, wishes and preferences of individuals

• how to establish the communication and language needs, wishes and preferences of individuals in order to maximise the quality of the interaction
• factors to consider when promoting effective communication
• the range of communication methods and styles to meet individual needs
• how to respond to an individual’s reactions when communicating

Overcoming barriers to communication

• how people from different backgrounds may use and/or interpret communication methods in different ways
• barriers to effective communication
• ways to overcome barriers to communication
• strategies to use to clarify misunderstandings
• how to use communication skills to manage complex, sensitive, abusive or challenging situations and behaviours
• how to access extra support or services to enable individuals to communicate effectively
• the purposes and principles of independent advocacy
• when to involve an advocate and how to access advocacy services

Applying principles and practices relating to confidentiality

• the meaning of the term confidentiality
• ways to maintain and promote confidentiality in day-to-day communication
• the potential tension between maintaining an individual’s confidentiality and disclosing concerns

How Level 3 Promote Communication in Care Settings is assessed

The online resources include e-Assessments with Multiple Choice Questions (MCQ) and activities.

Retake the MCQ at no additional cost.

Completion of the assessments provides evidence of meeting the knowledge requirements.

Senior care assistants and support workers

This course is openly available to everyone, whether you are in the UK or outside the UK.

There are no geographical restrictions.

Who is the Level 3 Promote Communication in Care Settings for?

Everyone including:

• those who work with social care, health care, and community care, at any level and in any role
• Healthcare Assistants
• Social Care Support Workers
• Nurses
• Allied Healthcare Workers
• Doctors
• Voluntary Staff working in all areas of care
• Anyone changing jobs within the care sector

• This course openly available to everyone, anywhere
• No prior learning knowledge or experience is required
• Your time
• Your motivation
• Internet Access to a computer device, e.g. desktop, laptop, tablet or smartphone device

Successful students can progress to Level 3 Diploma in Adult Care (RQF)

Currently there are no Q&As for this course. Be the first to ask a question.

Certificate of completion

Digital certificate - Included